These terms of use and sale (the "Terms") govern access to and use of Qarteo. By creating an account, subscribing to a plan or using the service, you acknowledge that you have read and fully accept them.
Purpose and scope
Qarteo is an online platform (software as a service) published by Qarteo. It allows restaurants, cafés, hotels and other food businesses to create, publish and manage a digital menu available through a QR code, together with related management tools.
These Terms apply to every user: professionals holding an account ("Restaurateurs") and their team members, and, for the sections that concern them, people who view a menu published on the platform ("Guests").
Definitions
- Platform: the website https://qarteo.com, the dashboard, public menus, connected custom domains and all the features offered.
- Restaurateur: the individual or company that creates an account for one or more venues, acting in the course of their business.
- Team: the people a Restaurateur invites to access their workspace (waiters, kitchen, managers…).
- Guest: anyone who views a menu, places an order, books a table, calls a waiter or leaves a review through the Platform.
- Content: the texts, prices, photos, logos, translations and other information published by a Restaurateur.
- Plan: the free or paid offer that determines the available limits and features.
Description of the service
Depending on the chosen Plan, the Platform lets you:
- create a multilingual digital menu with photos, variants, extras, allergens and badges, displayed in various themes;
- generate, customise and print QR codes and marketing materials;
- receive orders (dine-in, takeaway, delivery), table bookings, waiter calls and reviews;
- use management tools: point of sale, kitchen display, stock, recipes, staff, printing and statistics;
- use artificial intelligence features (menu import from a photo, automatic translation).
The features and limits of each Plan are described on the Pricing page. We continuously improve the Platform: features may be added, changed or removed, but the core features of a current paid Plan will not be removed before it expires.
Account creation and security
- Registration is reserved for adults acting in a professional capacity. You agree to provide accurate information and keep it up to date.
- You are responsible for keeping your credentials confidential and for any action taken from your account, including by your Team. Notify us immediately at web@qarteo.com of any unauthorised use.
- You assign your Team's roles and access yourself and can revoke them at any time.
- A Restaurateur may not create several accounts to get around the limits of a Plan, a free trial or the referral programme.
Plans, free trial and subscription
The Platform offers a free Plan with limited features and paid Plans billed monthly or yearly. Some paid Plans may start with a free trial whose length is shown at sign-up. At the end of the trial, without a subscription, the account automatically moves to the free Plan.
You can change Plan at any time from your "Subscription" area. When a subscription expires without being renewed, the account returns to the free Plan: your data is kept, but items exceeding the limits of that Plan (dishes, languages, QR codes, extra restaurants…) may be hidden or disabled until renewal.
Reminders are sent by email before your subscription expires.
Prices, payment and invoicing
- Prices are shown on the Pricing page in the applicable currency, with any taxes specified at checkout. They may change; any change applies from the next renewal, never to a period already paid.
- Accepted payment methods depending on your country: CIB or Edahabia card (SATIM secure platform), bank transfer, CCP, BaridiMob or cash with proof of payment, international card or PayPal (through our reseller Paddle), or cryptocurrencies (through NOWPayments).
- Card payments are processed directly by the payment provider: Qarteo never receives or stores your full card number.
- Manual payments (transfer, CCP, BaridiMob, cash) are activated once our team has checked the proof, usually within 1 to 2 business days.
- An invoice is available in your account for every approved payment.
- When you pay through Paddle, Paddle acts as the Merchant of Record and its own terms apply to the transaction.
Withdrawal and refunds
The service is digital content supplied immediately after the subscription is activated. By requesting activation, you agree that performance begins straight away and, where the applicable law allows it, waive your right of withdrawal.
You can ask for a full refund of your first subscription to a paid plan, or of an annual renewal, within 14 days of the payment. Double payments, billing errors and service outages attributable to us are always refunded. The conditions and procedure are set out in our refund policy. The free trial lets you test the Platform before committing.
Content published by the Restaurateur
You remain the owner of your Content and are solely responsible for its accuracy and lawfulness, in particular:
- displayed prices, dish availability and information on allergens, ingredients and origin of products;
- compliance with the rules that apply to your business (price display, hygiene, sale of alcohol, mandatory notices…);
- the rights to the photos, logos, trademarks and texts you publish.
For the lifetime of your account only, you grant us a free, non-exclusive licence to host, reproduce, technically adapt (resize, translate, generate share images) and display this Content, solely to provide the service. You may not publish unlawful, misleading, defamatory, hateful or pornographic Content or Content that infringes third-party rights. We may remove any manifestly unlawful Content reported to us.
Guest orders, bookings and reviews
When a Guest places an order, books a table or calls a waiter, the contract is formed directly between the Guest and the Restaurateur. Qarteo is a technical intermediary: we are not the seller, cook or delivery provider, and the order is paid to the venue.
- The Restaurateur is solely responsible for accepting, preparing, delivering and pricing orders and for managing bookings.
- An order sent via WhatsApp goes from the Guest's app to the Restaurateur's app, under WhatsApp's terms.
- Reviews must reflect a genuine experience. The Restaurateur may publish or hide the reviews received and must not publish fake reviews.
- Guest data collected through the menu (name, phone number, delivery address, booking email…) is processed on behalf of the Restaurateur, who must use it only to handle the request and in compliance with the law.
Artificial intelligence
The artificial intelligence features (reading a menu photo, automatic translation) produce suggestions generated automatically by a specialised provider. These results may contain errors: you must review them before publishing, especially prices and allergens. Their use is subject to a monthly quota depending on your Plan. Only the necessary items (menu photo, texts to translate) are sent to the provider.
Custom domain
Eligible Plans let you connect a domain name you own. You remain responsible for its registration, renewal and DNS configuration. We may disable a domain whose configuration is no longer valid or that no longer belongs to you.
Acceptable use
In particular, you must not:
- attempt to gain unauthorised access to the accounts, data or systems of the Platform or of other users;
- get around technical or pricing limits, or resell or sublicense the service without written consent;
- extract data on a large scale (bots, scraping) or disrupt the service (overload, malicious code);
- use the Platform to send unsolicited messages or for any illegal activity.
Availability and support
We do our best to keep the Platform available 24/7 and make regular backups. The service may however be interrupted for maintenance, updates or incidents beyond our control (hosting provider, network, force majeure). Planned maintenance is carried out off-peak whenever possible. The public menu remains available offline on phones that have already opened it. Support is provided by email and through the Contact page.
Intellectual property
The Platform, its code, themes, design, texts, logos and the Qarteo brand are protected and remain our exclusive property. Your subscription grants you a personal, non-exclusive and non-transferable right of use for the lifetime of your account. QR codes and printed materials generated for your venue may be used freely for your business.
Referral programme
When active, the referral programme gives subscription days to the referrer and the referred user on the referred user's first approved payment. Self-referral and any attempt to obtain undue rewards are prohibited and may lead to the cancellation of rewards. The programme's conditions (days offered, activation) may change at any time, without retroactive effect.
Liability
We are bound by an obligation of means. We cannot be held liable for Content published by Restaurateurs, for relations between Restaurateurs and Guests, or for indirect damage (loss of revenue, customers or data due to misuse). Where our liability is established, it is limited to the amount actually paid during the 12 months preceding the event giving rise to it, within the limits set by the applicable law.
Suspension and termination
- You can stop using the service and delete your account at any time from the "Account" page. Remember to export the data you need first (menu, statistics).
- We may suspend or close an account, after a warning except in urgent cases, for a serious breach of these Terms, non-payment, fraud or a threat to the Platform's security.
- Closing an account takes the related menus and QR codes offline.
Personal data
How we process your personal data and that of Guests is described in our Privacy policy, which forms an integral part of these Terms.
Changes to the Terms
We may update these Terms, in particular to reflect new features or legal changes. Significant changes are announced by email or in your dashboard at least 15 days before they take effect. Continuing to use the service after that date means you accept the new Terms.
Governing law and disputes
These Terms are governed by Algerian law. In the event of a dispute, please contact us first so that we can look for an amicable solution. Failing agreement within 30 days, the dispute will be brought before the competent courts of the publisher's registered office, subject to any mandatory rules that apply.
Contact
For any question about these Terms: web@qarteo.com or through our contact form.