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Courier management for restaurants
Your own couriers, tracked live, no platform needed
When a delivery order comes in, you choose the courier as you accept it. They get the run on their phone with directions to the customer, and your customer watches their courier arrive on a map. You keep 100% of your sales.
- Courier chosen on accept
- Directions and live GPS
- The customer follows the courier
Why switch
Delivering yourself is often chaos
"Where is my courier?"
Customers call to ask where their order is, in the middle of service, and nobody really knows.
Runs scribbled on a scrap of paper
Who left with which order, to which address, with how much to collect: it all relies on memory.
A till that is hard to reconcile
At the end of the shift, working out the cash each courier brought back and what you owe them takes ages.
Features
Everything you need for a delivery under control
A module built into your online ordering: no extra tool to install.
Courier chosen on accept
When you accept a delivery order, you pick the courier: those on duty first, with their runs in progress. The least busy one is suggested.
Courier app
Each courier has an account: their runs for every restaurant, calling the customer, the amount to collect, "picked up" then "delivered".
Directions to the customer
A map with the road route, distance and duration, opening straight into Google Maps or Waze.
Live GPS tracking
You see your couriers on a map. So does your customer: they follow their courier and the estimated arrival time from their order tracking.
Commissions and settlements
Fixed amount, percentage or delivery fee: the commission is worked out on every run, and each courier's cash is settled in one click.
Delivery statistics
Average time, on-time rate, peak hours and courier ranking, with CSV export.
How it works
Get started in three steps
-
1
Add your couriers
Name, phone, vehicle and pay, then an app account in one click.
-
2
Accept and assign
Each delivery order goes to the right courier as you accept it.
-
3
Track and settle
Live deliveries on the map, customer kept informed, and the till settled when the courier is back.
The guide
Running restaurant delivery with your own couriers
Why deliver with your own team
Delivery platforms bring customers, but take a large share of every order. With your own couriers you keep the margin, control the quality of service, and the customer relationship stays yours.
The challenge is organisation: knowing who delivers what, avoiding mistakes and reassuring the customer. That is exactly what a courier management tool connected to your orders solves.
Live tracking reassures your customers
A customer who sees their courier moving on a map no longer calls the restaurant to ask where their order is. They know when to come down, get their payment ready, and keep a good image of your place.
- The courier's position is only shared during the delivery
- The customer sees the courier's first name and can call them
- An estimated arrival time updates in real time
- You can switch this tracking off at any time
A till that adds up at the end of the shift
Each completed delivery records the cash collected by the courier and their commission. When they are back, you settle their balance in one click and print a signed receipt: no more rough sums.
Frequently asked questions
Do couriers have to install an app?
No. The courier app opens in the phone's browser, with an account (email and password) or a simple personal link. Nothing to download.
How does the customer see their courier?
In the order tracking opened after ordering: as soon as the order leaves, a map shows the courier's position, first name, a call button and the estimated arrival time.
Can a courier work for several restaurants?
Yes. With a single account they see the runs of every restaurant that added them, and each restaurant keeps its own cash and statistics.
Is the courier's position tracked all the time?
No. It is only shared while they have a delivery in progress and the app is open. Only the latest position is kept.
Which plan includes courier management?
The Couriers option is included in the Complete and Business plans, with a 14-day free trial.
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Your deliveries, finally under control
Add your couriers and follow your first runs live, free for 14 days.
Free plan with no credit card · Paid plans with a 14-day trial