VAT, receipts and credit notes

Qarteo can show VAT on your receipts and number them legally. Once it is on, every sale gets its receipt and every refund or cancellation its credit note, whatever the channel: QR menu, online payment, point of sale or delivery.

Turn VAT on

1. Open Orders, tab Payment & tax, card VAT and receipts.
2. Tick Show VAT on receipts.
3. Enter your VAT rate (your country's standard rate is suggested when known, for example 15% in Saudi Arabia), your VAT number and, if different from the restaurant name, your legal name.
4. Save.

Your menu prices stay VAT included: the VAT is worked out from the total paid by the guest, it is not added to it. Nothing changes for your guests when they order.

Receipts

• A receipt is issued as soon as an order is paid or completed, once per order.
• It carries a continuous number with no gaps (F-000001, F-000002…), the date, your VAT number, the total excluding VAT, the VAT and the total including VAT.
• Each receipt is sealed and chained to the previous one: it cannot be changed after it is issued.
• It prints on the till receipt and the order ticket, and the guest finds it with the View my receipt button of their order tracking.

Credit notes (refunds and cancellations)

An issued receipt is never deleted. When an order already invoiced is refunded or canceled, Qarteo issues a credit note automatically:

• Refund recorded at the till: credit note of the amount refunded.
• Cancellation of the order: credit note of everything not refunded yet.

The credit notes never add up to more than the receipt. They follow the same numbering (A-000003…) and print under the original receipt with their reason. An order canceled before being paid or completed gets no document.

In Saudi Arabia, receipts are ZATCA simplified tax invoices: see Saudi Arabia: ZATCA invoices and the Fatoora link.